Signature Service is a practical, results-oriented program that will transform how your customer service people create value for your customers. It will help develop a customer-focused service mentality in your organization’s culture by integrating the necessary skills, knowledge, tools and processes, and management commitment.

OFFERING OVERVIEW

Whether you work with customers face-toface, on the telephone, or online, your interactions with them will ultimately determine your success in fostering customer loyalty.

OFFERING DETAILS

Signature Service is a flexible, two-day, instructorled program designed for employees who interact with either internal or external customers. It is designed in two- and three-hour stand-alone modules, so that the program can be configured to meet your organization’s needs. The learning experience can be enhanced by the use of the Service Dimensions Inventory, an instrument that measures technical knowledge, people skills, selfmanagement, and flexibility. It provides individuals with personalized feedback and development planning.
For systematic integration, Signature Service can be combined with two complementary Wilson Learning programs, Managing Signature Service and Reinforcing Signature Service. Both programs further strengthen customer relationship skills, and ensure that management is involved in the improvement effort.